Effective Date: 27th June 2025
SafariGlobe is a travel service operated by Trust Vacations Limited, a company registered in Kenya.
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Kenya Data Protection Act, 2019.
1. Who We Are
SafariGlobe is a digital platform connecting travelers to accommodations, tours, car rentals, and experiences across Africa. The service is owned and operated by:
Trust Vacations Limited
P.O. Box 15177-00100
Nairobi, Kenya
Email: [email protected]
2. Information We Collect
We may collect and process the following types of personal data:
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Account information: Name, email, phone number, address, nationality, and password
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Booking information: Travel details, accommodation preferences, payment details
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Vendor/business information: Business name, location, contact details, service listings
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Device and usage data: IP address, browser type, access times, pages viewed
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Communication: Emails, inquiries, customer service chats
3. How We Use Your Information
We use your information to:
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Provide and manage travel bookings and vendor services
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Process payments and send booking confirmations
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Customize and improve our services and website experience
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Respond to inquiries and provide customer support
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Comply with legal obligations and enforce our terms
4. Legal Basis for Processing
We only process your data when:
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You give consent
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It is necessary for the performance of a contract
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It is required to comply with legal obligations
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It is necessary for our legitimate business interests (such as preventing fraud or improving services)
5. Data Sharing and Disclosure
We do not sell your data. We may share your data with:
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Travel vendors and partners for the purpose of fulfilling bookings
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Payment processors and financial institutions
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Government authorities where required by law
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Service providers that help us operate the platform (e.g., cloud hosting, analytics)
All third parties are bound by confidentiality and data protection agreements.
6. International Data Transfers
SafariGlobe may transfer your data outside Kenya, for example to hosting servers or service providers located abroad. We ensure such transfers meet the safeguards required under the Data Protection Act.
7. Your Rights Under Kenya Law
You have the right to:
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Access your personal data
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Correct or update your data
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Object to processing or request restriction
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Request data deletion (right to be forgotten)
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Withdraw consent at any time
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Lodge a complaint with the Office of the Data Protection Commissioner (ODPC)
To exercise these rights, contact us at: [Insert contact email]
8. Data Retention
We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
9. Cookies and Tracking
SafariGlobe uses cookies and similar technologies to enhance user experience and analyze traffic. You can manage cookie settings through your browser.
10. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, misuse, or disclosure.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you via email or on the platform.
12. Contact Us
For questions or concerns about this Privacy Policy or your data:
Trust Vacations Limited – SafariGlobe
Email: [email protected]
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